Honeywell Home Security Doesn’t Know the Law

When my husband and I moved recently, one of the first things I did was sign up for phone service; immediately after securing said phone service, I took our newly-assigned phone number and put it into the FTC Do Not Call Registry.

Since our phone number went live on December 1st, we’ve received 3 calls from Honeywell Home Security. The first time, I explained that my husband and I live in an apartment, and cannot install a security system without the landlord’s permission. They should talk to him.

The second time, my husband explained we were not interested. In the background, I kept repeating “tell them to take our name off the list,” but he forgot.

Tonight, they called again. I recognized the number on our caller ID, and before the telemarketer could spit out “Hi, I’m X with Honeywell Home Security. How are–” I interrupted.

“I’m sorry, but I’m going to request you take us off your call list. If you continue to call, it will be in violation of federal law and I will make a referral to the Attorney General’s office.”

“Look,” she said, the friendliness gone from her voice, “it takes 31 days from the time you register…”

I hung up. I didn’t have time to argue. However, if this happens to you, know this much–if you ask a telemarketer to stop calling you, they HAVE to stop calling you or they are in violation of federal law. From the FTC’s website:

“If I don’t want to put my number on the National Do Not Call Registry, can I still stop telemarketers from calling?”

Yes. Even if you do not register with the National Do Not Call Registry, you can still prohibit individual telemarketers from calling by asking them to put you on their company’s do not call list.

So, Honeywell Home Security, if you are reading this, you’d better not call again. Do you hear me?

Also, I registered on the National Do Not Call Registry on November 21st, so in less than a week, that excuse will no longer fly. Better make a note of that too, right alongside my name where it’s also noted “Is a bitch and knows the law.”